Privacy policy - Hotel HITA – Hotel HITA Navacerrada Madrid
Privacy policy - Hotel HITA – Hotel HITA Navacerrada Madrid

Privacy policy

BETTER THAN BEFORE SL. (hereinafter, “BETTER THAN BEFORE”) as the owner of the website www.hotelhita.es and the associated iOS / Android mobile applications (hereinafter, the “Portals”) is aware of the value of your personal information, so it cares and constantly strives to protect the privacy of its users. This document has been prepared in accordance with art. 13 of EU Regulation 2016/679 (hereinafter, the “GDPR”) in order to allow you to know our privacy policy, understand how your personal information is treated when you browse our Portals, and, if applicable, give your express and informed consent for the processing of your personal data. The information and data provided by you will be processed in accordance with the provisions of the GDPR and the confidentiality obligations that inspire the activity of BETTER THAN BEFORE.

According to the GDPR rules, the processing carried out by BETTER THAN BEFORE will be based on the principles of legality, fairness, transparency, purpose limitation, data minimization, accuracy, integrity, and confidentiality.

Data Controller

The data controller of your data is BETTER THAN BEFORE SL, Carretera Nacional, M-607, KM 58, 28491 Navacerrada, Madrid CIF: B87622429.

Personal data subject to processing

We inform you that BETTER THAN BEFORE will only process the personal data that are strictly necessary for the correct navigation of the Portals and for the purposes described in the following point 3 “Purposes of the processing” (hereinafter, “Personal Data”).

The Personal Data processed through the Portals are as follows:

Navigation data

The computer systems and software procedures used for the operation of the Portals acquire, during their normal operation, some Personal Data whose transmission is implicit in the Internet communication protocols. This information is not collected to be associated with identified users. However, due to its nature, it could, through processing and association with data held by third parties, allow the identification of such users. This category of data includes IP addresses or domain names of the computers used by users who connect to the Portals, the URI (Uniform Resource Identifier) of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the server response (successful, error, etc.), and other parameters relating to the operating system and the user’s computer environment. This data is used for the sole purpose of obtaining anonymous statistical information on the use of the Portals and to check their correct functioning, to identify anomalies and/or abuses, and is deleted immediately after processing. The data could be used to ascertain liability in case of hypothetical computer crimes against the Portals or third parties.

Data voluntarily provided by the data subject

If you are a registered user (“Member”), you will be required to provide: name and surname, email, postal address, telephone number, billing information, date of birth, gender. In the case of members who are legal entities, their company name, postal address, billing information, name and surname, email, representative’s telephone number are required.

If you are a (potential) supplier (“Supplier”), you will be required to provide: your company name, postal address, billing information, name and surname, email, representative’s telephone number.

In any case, if you provide or otherwise process Personal Data of third parties in the use of the Portals, you guarantee at this time – assuming all related responsibility – that this particular case of processing is based on an appropriate legal basis in accordance with art. 6 of the GDPR that legitimizes the processing of the information in question.

Cookies

The Portals use third-party analytical cookies to offer you services that match the preferences you have expressed while browsing the web. You can find specific information on this section by accessing the Cookie Policy link.

Purposes of the processing

The processing that we intend to carry out, with your express consent when necessary, has the following purposes:

    • Usability and quality analysis for the improvement of our services.
    • Commercial, accounting, and administrative management of clients.
    • Providing the services requested by the member.
    • Access to the members area of BETTER THAN BEFORE’s website/apps.
    • Collection and publication of reviews on products.
    • Responding to requests for assistance or information.
    • Sending commercial communications about products and services from BETTER THAN BEFORE, including the newsletter.
    • Creation of commercial profiles through automated processes in order to carry out commercial actions on BETTER THAN BEFORE products, based on the purchase history.
    • Commercial, accounting, and administrative management of suppliers.
    • Management and study of potential supplier company projects.
    • Compliance with the legal, accounting, and tax obligations corresponding to BETTER THAN BEFORE.

Legal basis and mandatory or optional nature of the processing

Legitimation:

  • Usability and quality analysis for the improvement of our services: BETTER THAN BEFORE’s legitimate interest (art. 6. 1 f) of the GDPR).
  • Commercial, accounting, and administrative management of clients / Provision of services requested by the member / Access to the members area of the website/apps of BETTER THAN BEFORE / Collection and publication of reviews on products / Responding to requests for assistance or information: The processing is necessary for the maintenance of the commercial relationship or to respond to the requests of the interested party (art. 6. 1 b) of the GDPR).
  • Sending commercial communications about products and services from BETTER THAN BEFORE, including the newsletter / Creating commercial profiles through automated processes in order to carry out commercial actions on BETTER THAN BEFORE products, based on the purchase history: The consent you have given us and BETTER THAN BEFORE’s legitimate interest (art. 6. 1 f) of the GDPR).
  • Commercial, accounting, and administrative management of suppliers / Management and study of potential supplier company projects: Commercial, accounting, and administrative management of suppliers and management and study of potential supplier company projects.
  • Compliance with the legal, accounting, and tax obligations corresponding to BETTER THAN BEFORE: The applicable regulations in each case (art. 6. 1 c) of the GDPR).

Recipients of personal data

Your Personal Data may be shared, for the purposes set out in section 3 above, with:

  • Subjects who typically act as data processors, namely: i) individuals, companies, or professional firms that provide assistance and advice to BETTER THAN BEFORE on accounting, administrative, legal, tax, financial, and debt collection matters; ii) subjects with whom it is necessary to interact for the provision of services (for example, hosting providers, order shipping company); iii) subjects delegated to carry out technical maintenance activities (including maintenance of network equipment and electronic communication networks) (hereinafter, jointly, the “Recipients”);
  • individuals, entities, or authorities to whom it is mandatory to communicate your personal data, pursuant to legal provisions or orders from authorities;

Some of your Personal Data is shared with Recipients who may be located outside the European Economic Area. In this regard, BETTER THAN BEFORE ensures that the processing of your Personal Data by these Recipients is carried out in accordance with the GDPR. In fact, transfers may be based on an adequacy decision, on standard contractual clauses approved by the European Commission, or on another appropriate legal basis.

More information can be obtained by contacting us directly (see contact details in paragraph 7. Data Subject Rights).

Data retention

BETTER THAN BEFORE only stores your personal information to the extent that we need it in order to use it for the purposes for which it was collected, and according to the legal basis of the treatment in accordance with applicable law. Your personal information will be kept as long as there is a contractual and/or commercial relationship or until you exercise your right to erasure, cancellation, and/or limitation of the processing of your data.

Once the relationship with you has ended for any of the reasons indicated, the information will be duly blocked, without any use, as long as it may be necessary for the exercise or defense of claims or any type of judicial, legal, or contractual liability arising from its processing, which must be attended to and for which its recovery is necessary during a storage period of 10 years.

Data Subject Rights

At any time, you may exercise your rights of access, rectification, limitation, cancellation, portability, and opposition regarding your personal data by communicating with BETTER THAN BEFORE whose contact details we indicate below:

  • Registered Office: Carretera Nacional, M-607, KM 58, 28491 Navacerrada, Madrid.
  • Email address: info@hotelhita.es
  • Phone: 918560125 Likewise, you can contact our Data Protection Officer (“DPO”) at the following email address: info@hotelhita.es to have the corresponding form templates sent to you.

This communication must include your name and surnames, the request specifying the request, address for notifications, date, signature, and a photocopy of your ID card or any other valid document to identify you. The exercise of these rights is free of charge.

In case you have any conflict regarding the protection of your personal data, you can file a complaint with the AEPD (www.aepd.es).

Modifications

BETTER THAN BEFORE reserves the right to modify or simply update the content, in whole or in part, also due to changes in applicable legislation. Therefore, we invite you to regularly visit this section to know the latest and most updated version of the privacy policy in order to always be informed about the data collected and the use made by BETTER THAN BEFORE.

Last updated: July 28, 2024.